After-Sales Support
Your Questions, Answered
Contact our support team with your order number and photos of the damaged tiles. We will verify the issue and provide a replacement or alternative solution as quickly as possible to minimize project delays.
If the frame appears misaligned, notify our support team immediately. We provide adjustment guidance or arrange a technician visit to ensure your windows and doors are installed correctly and function properly.
We recommend regular cleaning with a soft cloth and pH-neutral cleaner. Avoid abrasive tools or acidic substances. For stubborn stains or surface damage, our support team can provide restoration advice or professional polishing services.
All our tiles, windows, doors, and marble products come with a manufacturer warranty covering manufacturing defects and material faults. Our team will guide you through the claims process if any issue arises within the warranty period.
Our support team is available via phone or email to answer installation questions. We can provide step-by-step instructions, reference diagrams, or arrange a site visit for complex cases to ensure your materials are installed correctly.